Refund Policy

Effective Date: 01/12/2015

At Viarevo, we value your satisfaction and aim to ensure that your shopping experience is seamless. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

  • Products can be returned within 30 Days of receiving your order.
  • To be eligible for a return, the item must:
    • Be unused, in its original condition, and in the original packaging.
    • Include the receipt or proof of purchase.

Non-returnable items include:

  • Gift cards.
  • Downloadable software products.
  • Certain personal care items (e.g., cosmetics, undergarments).

2. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original payment method within [4-5 business days].

Note: Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

3. Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, please contact us at viarevostore@gmail.com

4. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item is defective or the wrong product was shipped.
  • We recommend using a trackable shipping service or purchasing shipping insurance for high-value returns.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us at [viarevostore@gmail.com].

6. Contact Us

If you have any questions about our Refund Policy, please contact us:

  • Email: viarevostore@gmail.com
  • Phone: 845-239-6401

Thank you for shopping with Viarevo!